About Us

Party & Offsite Services

Our expert Party and Offsite Team are ready to transform you for any event or special occasion. Whether in the salon or on location, our hair and makeup professionals will consult with you to translate your vision into reality.

For more information, rates and scheduling, please contact the salon at 312-943-5454.

Booking Policy

Appointments

Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.

If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment.

• We regret that we cannot be responsible for loss or damage to personal articles.
• Please keep all valuable items with you during your service.
• Please advise our staff of any allergies or sensitivities you may have.
• Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
• No pets are allowed in the salon. Salon Buzz allows for and supports the use of service animals for individuals with disabilities and any other protected class.

Cancellation Policy

If you must cancel or rebook your appointment, we respectfully request at least 24-hour notice to avoid a 50% cancellation fee for all scheduled service(s) so that other guests are able to book during this time slot. For Extended hair services listed below, we require a 72-hour notice to avoid this cancellation fee.

• Extensions
• Brazilian treatment
• Japanese relaxer
• Perms
• Cezanne
• Extended hair color or haircuts

No-Show Policy

In the event of a missed appointment, you will be subject to a no-show fee equal to 100% of the total price of scheduled service(s).

Service Return Policy

We do not offer cash or credit card refunds of any kinds for rendered services. Should you be unsatisfied with the quality of your service, we issue credit for use on future service appointments.

Product Return Policy

We stand behind the integrity of our products and aim for the highest level of customer satisfaction. If you are not entirely pleased with your purchase, we’re here to help with our 30-day return policy.

1. ELIGIBILITY: Products purchased from our retail store may be returned within 30 days from the original purchase date. Items returned after 30 days will not be eligible for a return
2. PROOF OF PURCHASE: A valid proof of purchase is required for all returns. This can be a receipt or invoice showing your purchased items and date of purchase.
3. PRODUCT CONDITION: Returned products must be in their original packaging. Damaged or used products may not be eligible for return.
4. STORE CREDIT: Upon the successful return of a product, a store credit equivalent to the purchase price of the product will be issued to you. This credit can be used for any future purchases at our retail store, and it cannot be used for services. We do not offer cash or credit card refunds of any kind.
5. RETURN PROCESS: We reserve the right to deny a return if it does not meet our return policy conditions. To initiate a return, please bring your product in-store. If you have any questions or concerns, please contact our customer service team for assistance.

By making a purchase with Salon Buzz, you are agreeing to the above terms.

Gratuities

Tipping is left to the discretion of our clients. Tips cannot be added to credit card charges. Gift certificates do not include gratuities.

Methods of Payment

We accept Visa, MasterCard, and Discover, debit, and cash. Please note tips are cash only.

We do not accept personal or third-party checks  and American Express.

Return Policy

• No cash refunds or credit back on credit cards.
• Product returns will be put salon credit.
• Hard tools, hair brushes, and nail polishes are NOT refundable or eligible for exchanges.
• Products purchased more than 3 months prior to return date will not be eligible for product credit.
• Products that have been significantly used may forfeit a client’s return for product credit.